Post by account_disabled on Mar 7, 2024 4:14:33 GMT -5
Gather feedback on those things, but also to (2) just have a conversation about how they're doing. This is a good segue into the next suggestion. 3. Communication and collaboration Communication and collaboration are also important parts of the employee experience, but I wanted to mention them separately as they are especially critical for collaborators in dispersed contact centers. Make sure you communicate proactively, openly, transparently, authentically and in a timely manner. Don't forget to express your gratitude and appreciation, and recognize those who continue to embody the corporate culture, even when remote or hybrid work is this way. Collaboration doesn't always happen naturally on its own.
Sometimes you have to create the scenarios for it to happen. Although the main objective is always tools to help agents collaborate. Make time for collaboration sessions, even if you have to put a standing meeting on everyone's calendars to make it happen. Encourage employees to work together to solve problems and answer Buy Bulk SMS Service questions, on phone calls or over Zoom, not just through Slack or some other collaboration tool. 4. Automation and Artificial Intelligence This may seem like a strange suggestion, but hear me out. Automating some of the processes that agents have means taking menial, mundane, and repetitive tasks and procedures off their shoulders so they can focus on doing more critical, value-added tasks.
How to build relationships with clients, innovate and create for the benefit of the client, and handle more difficult projects that require human thinking and decision making in remote or hybrid work. Think about the productivity levels of your agents and the impact it will have on the employee experience, and the business. Happy agents are happy customers. To end remote/hybrid work Ultimately, to successfully execute your remote workforce strategy you must ensure that the culture is defined and lived and that employees are highly experienced and have what they need to do their jobs well. If any of this is missing, the strategy must be revised, or it will fail. I love this quote, which nicely sums up what a remote/hybrid strategy should look like.